Inbox
- Inbox
- Archive
- Trash
All departments
- All departments
All channels
- All channels
- Chat
- Tickets
- Messenger
- Telegram
- Business Messages
- Viber
- Text message
All
- All
- Smileys & Emotions
- People & Body
- Animals & Nature
- Food & Drink
- Travel & Places
- Activities
- Objects
- Symbols
| Full name | Type | Last activity | Registration date |
|---|
- Chat
- Messages
- Admin
- Notifications
- Users
- Design
- Miscellaneous
- Artificial Intelligence
- Tickets
- Messenger
- Telegram
- Viber
- Business Messages
- Apps
- Articles
- Automations
- Translations
Login initialization
Initialize and display the chat widget only when the user is logged in.
Dashboard display
Display the dashboard instead of the chat area on initialization.
Disable dashboard
Disable the dashboard, and allow only one conversation per user.
Allow only one conversation
Allow only one conversation per user.
Hide chat outside of office hours
Disable and hide the chat widget outside of scheduled office hours.
Hide chat if no agents online
Disable and hide the chat widget if all agents are offline.
Translate automatically
Translate the chat widget's text elements automatically to match the user language.
RTL
Activate the Right-To-Left (RTL) reading layout.
Open automatically
Open the chat window automatically when a new message is received.
Disable uploads
Disable file uploading capabilities within the chat.
Disable voice messages
Disable voice message capabilities within the chat.
Close chat
Allow the user to archive a conversation and hide archived conversations.
Manual initialization
Disable auto-initialization of the chat widget. When this setting is active you must initialize the chat widget with a custom JavaScript API code written by you. If the chat doesn't appear and this setting is enabled, disable it.
Messaging channels
Allow users to contact you via their favorite messaging apps.
Offline message
Notify the user when their message is sent outside of the scheduled office hours or all agents are offline.
Privacy message
Before initiating the chat, the user must accept a privacy message in order to gain access.
Follow up message
If no agents respond within the specified time interval, a message will be sent to request the user's details, such as their email.
Close message
Send a message to the user when the agent archive the conversation.
Subscribe message
Request the user to provide their email address and then send a confirmation email to the user.
Subscribe message - Email
Subscribe message email template sent to the user when the user communicate the email via the subscribe message form. You can use text, HTML, and the following merge fields: {user_name}, {user_email}.
Collapse panels
Automatically collapse the conversation details panel, and other panels, of the admin area.
Hide conversation details panel
Automatically hide the conversation details panel.
Admin title
Set the title of the administration area.
Admin login logo
Replace the brand logo on the admin login page.
Admin icon
Replace the top-left brand icon on the admin area and the browser favicon.
Admin login message
Replace the admin login page message.
Do not translate settings area
Activate this option if you don't want to translate the settings area.
Automatically archive conversations
Archive automatically the conversations marked as read every 24h.
Sort conversations by date
Always sort conversations by date in the admin area.
Agent privileges
Set which actions to allow agents.
RTL
Activate the Right-To-Left (RTL) reading layout for the admin area.
Show profile images
Show the profile image of agents and users within the conversation.
Disable features
Disable any features that you don't need.
Custom JS
Enter the URL of a .js file, to load it automatically in the admin area.
Custom CSS
Enter the URL of a .css file, to load it automatically in the admin area.
Primary color
Set the primary color of the admin area.
Secondary color
Set the secondary color of the admin area.
Away mode
Set the offline status automatically when the agent or admin remains inactive in the admin area for at least 10 minutes.
Desktop notifications
Show a desktop notification when a new message is received.
Flash notifications
Show a browser tab notification when a new message is received.
Send a user text message notification
Send a text message to the provided phone number.
Send an agent text message notification
Send a text message to the provided phone number.
Do not send email notifications to admins
Prevent admins from receiving email notifications.
User notification email
Email template for the notification email that is sent to a user when an agent replies. You can use text, HTML, and the following merge fields: {conversation_url_parameter}, {recipient_name}, {sender_name}, {sender_profile_image}, {message}, {attachments}.
Agent notification email
Template for the email sent to an agent when a user sends a new message. You can use text, HTML, and the following merge fields: {conversation_link}, {recipient_name}, {sender_name}, {sender_profile_image}, {message}, {attachments}.
Send a user email notification
Send an email notification to the provided email address.
Send an agent email notification
Send an email notification to the provided email address.
SMTP
Outgoing SMTP server information.
Email signature
Set the default email signature that will be appended to automated emails and direct emails.
Email header
Set the default email header that will be prepended to automated emails and direct emails.
Notifications icon
Set the default notifications icon. The icon will be used as a profile image if the user doesn't have one.
Register all visitors
Register all visitors automatically. When this option is not active, only the visitors that start a chat will be registered.
Disable registration during office hours
Enable the registration outside of scheduled office hours only.
Disable registration if agents online
Enable the registration only if all agents are offline.
Registration link
Redirect the user to the registration link instead of showing the registration form.
Registration form
User registration form information.
Login form
User login form information.
Password
Include the password field in the registration form.
Disable email
Remove the email field from the registration form.
Optional registration fields
Choose which optional fields to include in the registration form. Name and email fields are all included by default.
Require phone
Make the registration phone field mandatory.
Single phone country code
Force users to use only one phone country code.
User details in success message
Append the registration user details to the success message.
Custom fields
Add custom fields to the user profile details.
Include custom fields
Include custom fields in the registration form.
Visitor name prefix
Rename the visitor name prefix. Default is 'User'.
Visitor default name
Set the default username to use in bot messages and emails when the user doesn't have a name.
Full visitor details
Save useful information like user country and language also for visitors.
Allow duplicate emails and phone numbers
Allow registration with an email and a phone number already registered.
Bot name
Rename the chat bot. Default is 'Bot'.
Bot profile image
Set a profile image for the chat bot.
Delete leads
Delete all leads and all messages and conversations linked to them.
Primary color
Set the primary color of the chat widget.
Secondary color
Set the secondary color of the chat widget.
Tertiary color
Set the tertiary color of the chat widget.
Chat position
Set the position of the chat widget.
Display user's profile image
Display the user's profile image within the chat.
Hide agent's profile image
Hide the agent's profile image within the chat.
Show sender's name
Show the sender's name in every message.
Header title
Change the title text in the header area of the chat widget. This text will be replaced by the agent's name once the first reply is sent.
Header message
Change the message text in the header area of the chat widget. This text will be replaced by the agent headline once the first reply is sent.
Header type
Set the header appearance.
Display user name in header
Replace the header title with the user's first name and last name when available.
Header brand image
Display a brand image in the header area. This only applies for the 'brand' header type.
Header background image
Apply a custom background image for the header area.
Chat button icon
Change the chat button image with a custom one.
Built-in chat button icons
Change the chat button image with a custom one.
Chat background
Choose a background texture for the chat header and conversation area.
Webhooks
Webhooks are information sent in background to a unique URL defined by you when something happens.
Automatic updates
Automatically check and install new updates. A valid Envato Purchase Code and valid apps's license keys are required.
Pusher
Improve chat performance with Pusher and WebSockets. This setting stops all AJAX/HTTP real-time requests that slow down your server and use instead the WebSockets.
UTC Offset
Set the UTC offset of the office hours timetable. The correct value can be negative, and it's generated automatically once you click this input field, if it's empty.
Departments
Add and manage additional support departments.
Queue
Distribute conversations proportionately between agents and notify visitors of their position within the queue.
Hide conversations of other agents
Prevent agents from viewing conversations assigned to other agents. This setting is automatically enabled if routing or queue is active.
Performance optimization
Disable features you don't use and improve the chat performance.
IP banning
Restrict chat access by blocking IPs. List IPs with commas.
Support Board Path
This returns the Support Board path of your server.
Support Board URL
This returns your Support Board URL.
Export settings
Export all settings.
Import settings
Import all settings.
OpenAI - Questions and answers
Manage personalized questions and answers.
OpenAI - Training sources options
Options associated with the training procedure.
Disable during office hours
Enable the chatbot outside of scheduled office hours only.
Disable for the tickets area
Disable the chatbot for the tickets area.
Human takeover
If the chatbot doesn't understand a user's question, forwards the conversation to an agent.
Bot response delay
Add a delay (ms) to the bot's responses. Default is 2000.
Reply to user emails
Allow the chatbot to reply to the user's emails if the answer is known and email piping is active.
Reply to user text messages
Allow the chatbot to reply to the user's text messages if the answer is known.
Usage Limit
Prevent any abuse from users by limiting the number of messages sent to the chatbot from one device.
Panel height
Set the maximum height of the tickets panel.
Offset
Subtract the offset value from the height value.
Require registration
Require the user registration or login in order to use the tickets area.
Disable password
Disable the login and remove the password field from the registration form.
Articles
Display the articles section in the right area.
Do not show tickets in chat
Hide tickets from the chat widget and chats from the ticket area.
Hide archived tickets
Hide archived tickets from users.
User name as title
Display the user full name in the left panel instead of the conversation title.
Default conversation name
Set the default name to use for conversations without a name.
Ticket field names
Change the default field names.
Registration redirect
Redirect the user to the specified URL if the registration is required and the user is not logged in. Leave blank to use the default registration form.
Default form
Set the default form to display if the registraion is required.
Ticket fields
Choose which fields to include in the new ticket form.
Ticket custom fields
Add custom fields to the new ticket form.
Disable features
Choose which fields to disable from the tickets area.
Default department
Set the default departments for all tickets. Enter the department ID.
Welcome message
Send a message to new users when they create the first ticket. Text formatting and merge fields are supported.
New conversation notification
Send an email to the user when a new conversation is created.
New conversation email
Template for the email sent to the user when a new conversation is created. You can use text, HTML, and the following merge fields: {conversation_url_parameter}, {user_name}, {message}, {attachments}, {conversation_id}.
reCaptcha
Protect the tickets area from spam and abuse with Google reCAPTCHA.
Manual initialization
Disable auto-initialization of the tickets area. When this setting is active you must initialize the tickets area with a custom JavaScript API code written by you. If the tickets area doesn't appear and this setting is enabled, disable it.
Facebook pages
You will get this information by completing the synchronization.
Cloud API numbers
Add WhatsApp phone number details here.
Cloud API template fallback
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
Test template
Send the message template to a WhatsApp number.
Text message fallback
Sends a text message if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {message}, {recipient_name}, {recipient_email}.
Order webhook
Send the WhatsApp order details to the URL provided.
Catalogue details
Your WhatsApp catalogue details.
Twilio template
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
360dialog template
Sends a WhatsApp Template notification if sending of the WhatsApp message fails. You can use text and the following merge fields: {conversation_url_parameter}, {recipient_name}, {recipient_email}.
Disable chatbot
Disable the chatbot for this channel only.
Department ID
Assign a departments to all conversations started from Twitter. Insert the department ID.
Synchronization
Enter the bot token and click the button to synchronize the Viber bot. Localhost cannot receive messages.
Department ID
Assign a departments to all conversations started from Viber. Enter the department ID.
Avatar image
Set the avatar image shown next to the message. It must be a JPG image of 1024x1024px with a maximum size of 50KB.
Department ID
Assign a departments to all conversations started from Google Business Messages. Enter the department ID.
Artificial Intelligence
Connect smart chatbots and automate conversations by using one of the most advanced forms of artificial intelligence in the world.
Tickets
Provide help desk support to your customers by including a ticket area, with all chat features included, on any web page in seconds.
Messenger
Read, manage and reply to all messages sent to your Facebook pages and Instagram accounts directly from Support Board.
Lets your users reach you via WhatsApp. Read and reply to all messages sent to your WhatsApp Business account directly from Support Board.
Lets your users reach you via Twitter. Read and reply to messages sent to your Twitter account directly from Support Board.
Telegram
Connect your Telegram bot to Support Board to read and reply to all messages sent to your Telegram bot directly in Support Board.
Viber
Connect your Viber bot to Support Board to read and reply to all messages sent to your Viber bot directly in Support Board.
Business Messages
Read and reply to messages sent from Google Search, Maps and brand-owned channels directly in Support Board.
Line
Connect your LINE bot to Support Board to read and reply to all messages sent to your LINE bot directly in Support Board.
Lets your users reach you via WeChat. Read and reply to all messages sent to your WeChat official account directly from Support Board.
Slack
Communicate with your users right from Slack. Send and receive messages and attachments, use emojis, and much more.
Zendesk
Automatically sync Zendesk customers with Support Board, view Zendesk tickets, or create new ones without leaving Support Board.
Perfex
Synchronize your Perfex customers in real-time and let them contact you via chat! View profile details, proactively engage them, and more.
Whmcs
Synchronize your customers in real-time, chat with them and boost their engagement, or provide a better and faster support.
OpenCart
Integrate OpenCart with Support Board for real-time syncing of customers, order history access, and customer cart visibility.
Active eCommerce
Increase sales and connect you and sellers with customers in real-time by integrating Active eCommerce with Support Board.
Martfury
Increase sales and connect you and sellers with customers in real-time by integrating Martfury with Support Board.
Display in dashboard
Show the articles panel on the chat dashboard.
Display categories
Show the categories instead of the articles list.
Panel title
Set the articles panel title. Default is 'Help Center'.
Articles page URL
Enter the URL of the articles page.
Messages
- Messages
- Emails
- Pop-ups
- Design
- More
Name
Message
Conditions
Warning: require_once(/var/www/html/supportboard_no_license_v_3.7.4_clean/apps/dialogflow/components.php): Failed to open stream: No such file or directory in /var/www/html/supportboard_no_license_v_3.7.4_clean/include/components.php on line 1153
Fatal error: Uncaught Error: Failed opening required '/var/www/html/supportboard_no_license_v_3.7.4_clean/apps/dialogflow/components.php' (include_path='.:/usr/local/lib/php') in /var/www/html/supportboard_no_license_v_3.7.4_clean/include/components.php:1153 Stack trace: #0 /var/www/html/supportboard_no_license_v_3.7.4_clean/admin.php(144): sb_component_admin() #1 {main} thrown in /var/www/html/supportboard_no_license_v_3.7.4_clean/include/components.php on line 1153